Fittonn – Shipping Policy
At Fittonn, we aim to deliver your orders quickly and safely across India.
1. Order Processing Time
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Time
- Metro cities: 3–5 business days
- Other locations: 5–7 business days
- Remote areas: 7–10 business days
Delivery timelines may vary due to external factors like weather, logistics delays, or peak seasons.
3. Shipping Charges
- Free shipping on orders above ₹___ (you can set ₹499 or ₹999)
- Flat shipping fee of ₹___ on orders below this amount (₹49–₹99 recommended)
4. Order Tracking
- Once your order is shipped, you will receive:
- A tracking ID via SMS/Email
- A tracking ID via SMS/Email
- You can track your order in real-time through our logistics partner.
5. Delivery Partners
- We ship through trusted courier partners like:
- Delhivery, Bluedart, Ekart, etc. (you can customize based on your setup)
- Delhivery, Bluedart, Ekart, etc. (you can customize based on your setup)
6. Delivery Attempts
- Our delivery partner will attempt delivery 2–3 times.
- If the order is not delivered:
- It will be returned to us.
- Re-shipping may require additional charges.
- It will be returned to us.
7. Incorrect Address / Contact Details
- Please ensure your shipping details are correct.
- Fittonn is not responsible for delays or losses due to incorrect information provided by the customer.
8. Damaged or Open Package
- If the package appears tampered or damaged:
- Do not accept the delivery
- Or record an unboxing video
- Do not accept the delivery
- Report the issue within 48 hours of delivery.
9. Cash on Delivery (COD)
(Optional — add if you plan to offer COD)
- COD is available on selected pin codes.
- Additional COD charges of ₹___ may apply.
10. International Shipping
(Optional — remove if not needed)
- Currently, we only ship within India.